A recent Gartner survey apparently shows that IT Organizations are finally starting to "get it" when it comes to the topic of outsourcing.
Once seen for its promise -- albeit failed promise -- of lower cost resources, IT organizations are finally focusing on the golden carrot -- increased productivity and flexibility.
It's unfortunate, but completely understandable, that today's outsourcing doesn't provide the few things that IT organizations should have been striving for from the very beginning -- productivity increases, flexible workforce, and technological centers of excellence. But standing back from the oh-so-pretty PowerPoint presentation developed by some management sycophant that suggests when you take x-number of cut-rate resources, include his or her own Word document making claims of extraordinary expertise, and then there's a puffy cloud, and poof, you have productivity and expense savings! Wow!
But somewhere in the superfluous equation the years of real experience, experience with teeth, experience within one's company and their experience with the customers, and experience that could never be translated to procedural documentation even if exiting employees' remembered it when asked. Yes; that puffy cloud has a lot to live up to.
But at least corporate IT organizations are finally striving for the right thing.
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